![]() They said the only solution is to format the HD, but this is not a solution. The WD support just told me there’s nothing they can do about it. I am a very unhappy customer and doubt I will even get a reply as getting hold of anyone at WD is a nightmare. I am not impressed with this product and will never purchase another WD drive to anyone unless a solution can be found. I fail to understand why now it is requesting a password, and fail to see how WD do not have a way of resetting the password without loosing the data. Problem is I have loads of data, on it tons of music and movies that I have purchased so I am very reluctant to wipe it and start again as will be out of pocket. Nothing changes, the device is locked and it seem there is nothing I can do to unlock it. I have done the uninstall reinstall on my Mac. Now that I have not set up a password I obviously do not have one. I have used it for around 4 months, and the last time I used it last week suddenly from nowhere it is locked and asking for a password. ![]() I never installed the Smartware software, NEVER set a password. I have a WD Essential drive serial no: WX51A20C3341 ![]()
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